We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Premium Analyst is responsible for ensuring that premium payments on different billing modes and methods are in place by the time that the premium is due to keep the policy Inforce and review reinstatement application forms for lapse policies. The specialist has working knowledge to proficient product knowledge on basic work types and reports to the Manager, Client Services.

Responsibilities

• Review, analyze, interpret and validate non-complex billing and/or commission work

• Capture applicable data, calculate, prepare and complete accounting which includes Journal Entries

• Summarize, adjust and balance client premium statements and payments using Excel to ensure accurate input on the administration

• systems

• Allocate client premium payments accurately and in a timely manner on the applicable administration systems

• Support suspense management and all financial reporting and investigation processes which may include providing direction on coding of adjustments and/or completion of required coding on applicable admin system/s

• Validate premiums in preparation for client renewals

• Reconcile financial statements to the ASO Billing system

• Interact with the Client, Underwriters, RGO’s and other CFS Staff to understand the client’s requirements or to

• resolve any billing/payment-related issues including outstanding payments, billing issues

• Handling of non-complex inquiries coming from the client and/or different departments within Group Benefits

• Consistently achieving established service commitments including both individual productivity/quality goals and service standards as defined by the department's clients

• Other tasks/responsibilities as assigned/required

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

• Graduate of a 4-year Bachelor's Degree course preferably business/finance or other related courses

• Above average written and verbal communication skills. Ability to converse effectively using the English language

• Ability to clearly understand and act on presented problem statement

• Ability to compose a grammatically correct, clear and concise email

• Candidate must demonstrate good problem-solving skills

• Speedy keyboarding skills of at least 35 words per minute and strong attention to details

• Good organizational and time management skills with the ability to be flexible to changing environments and meet tight deadlines

• Have a basic spreadsheet skill

Minimum Qualification to Go-live

• Good understanding of teams' Product

• Basic Operational knowledge of team tools and systems

• Basic working knowledge of team Processes

Technical Skills

• Financial balancing

• Intermediate Excel skills – knowledge of functions and pivot table

• Data analysis

Tool Specific Knowledge

• Lotus Notes

• ManuConnect

• Vital Objects

• Work Centre

• AWD

• Mainframes

• Pink Tool

Product Specific Knowledge

• Knowledge of company plans/line of business, riders and benefits Process Specific Knowledge

• Able to identify complex and non-complex transactions

• Knowledge of Premiums, payments and other group/Sponsor Plan related processes

• Knowledge of insurance contract law and state legislative requirement

• BU and MBPS Compliance

• BU and MBPS Contacts

• Good understanding of Service Level/Key Metrics

What can we offer you?

• A competitive salary and benefits package.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.

• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

• Boundless opportunity: We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Waterloo, Ontario

Salary range is expected to be between

$41,925.00 CAD - $69,875.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.