SUMMARY

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. We provide a full suite of services from test development to data management and we deliver exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

We have an opening for a Pearson VUE Customer Technical Service Representative based in Beijing. This position requires fluent communication skills in Korean and Mandarin. This position will be responsible for providing technical support services to Pearson VUE internal and external customers as requested by the Client Services Manager. Ensuring they can successfully run their Pearson VUE exam system software.

SCOPE AND IMPACT OF JOB

We are now looking for a Korean and Mandarin fluent IT Support Technician Level one to join our successful team in Beijing.

• Based in Beijing, China.

• Provide test system software installation, upgrades, customer technical training, and subsequent technical support for Pearson VUE Authorized Test Centers.

• Permanent & full-time working 45 hours per week (5 days per week), may be required to work a rotating shift schedule and weekends.

• You will provide external/internal customers with the support they need via phone, email, chat and remote access tools to ensure successful operation of test system related software and systems.

• You will report to the Client Services Manager to assist in completing assigned tasks and providing technical support services to other departments and employees within the company.

REQUIRED KNOWLEDGE AND EXPERIENCE

• Fluent Korean and Mandarin Speaking, CET-4 or higher in English.

• Bachelor's degree or above in computer science or related fields.

• Familiar with Windows system environment, able to provide troubleshooting and technical support on operating system, application and LAN/WAN issues.

• 2+ years of helpdesk or technical support experience preferred.

• Excellent oral and written communication skills and a high level of customer service skills.

• Strong professionalism, responsible and good teamwork skills.

• Good self-learning and self-adaptive ability to adapt to the intense and busy work pace as well as the need for overtime and shift work as appropriate.

摘要

Pearson VUE (www.pearsonvue.com) 是全球信息技术、学术、政府和专业考试项目计算机辅助考试的领导者。我们提供从考试开发到数据管理的全套服务，并通过遍布 180 多个国家的全球最全面、最安全的考试中心网络提供考试服务，每年验证数百万人的技能和知识。

我们有一个设置在北京的Pearson VUE 客户技术服务代表职位。这个职位需要流利的韩语和普通话沟通能力。这个职位将根据客户服务经理的要求负责向Pearson VUE内部及外部的客户提供技术支持服务，确保他们可以成功运行其Pearson VUE考试系统软件。

工作范围和职责

• 工作地点：中国北京

• 为Pearson VUE授权考试中心提供考试系统软件安装、升级、客户技术培训以及后续考试服务的技术支持。

• 长期全职工作，每周工作45小时（每周工作5天），可能需要轮班和周末工作。

• 通过电话、电子邮件、即时通讯工具和远程工具为Pearson VUE考试中心解决考试系统相关的技术问题，协助并指导考试中心相关人员排查考试系统相关技术故障，确保Pearson VUE考试系统软件可以正常运行。

• 您将向客户服务经理汇报工作，协助完成指定任务，并为公司其他部门和员工提供技术支持服务。

职位要求

• 流利的普通话和韩语沟通能力，大学英语四级或以上水平

• 本科或以上计算机或相关专业学历

• 熟悉 Windows 系统环境，能够就操作系统、应用程序和局域网/广域网问题提供故障排除和技术支持，有相关资格认证者优先

• 有两年或以上Helpdesk或技术支持从业经验者优先

• 具备良好的口语和书面沟通技能和较高水平的客户服务技能

• 具备较强的敬业精神和良好的团队协作能力，对工作认真负责、踏实肯干

• 具备良好的自学和自适应能力，可以适应紧张繁忙的工作节奏以及适当的加班和轮班需求

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 15827

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