Description

Wifi is the foundation of the modern home. Without it, nothing works. eero, an Amazon company, is the first company to deliver a whole home WiFi experience using mesh technology, ensuring there isn’t a home layout or connected device we can’t handle. Fixing connectivity is, however, just the start. We’re working on the building blocks of the smart home by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. A home that anticipates our needs, takes care of us and our families, keeps us safe and healthy, and saves money and energy.

Key job responsibilities

• Build a world-class team by hiring exceptional talent, coaching and developing engineers, and cultivating pragmatic engineering decision-making.

• Be responsible for platforms that facilitate payments, revenue growth, fulfillment, customer support, business sales, as well as the customer-facing experience using our service.

• Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund, etc.

• Define engagement metrics and model how they drive business value (e.g., lift in sales, conversion rate, reduced churn, or average revenue per user); partner with the Product and Marketing teams to develop measurement and reporting to track performance against these metrics.

• Collaborate closely with Product and Marketing teams to understand our users and our content system in-depth, identify areas of opportunity through market intelligence, and execute projects to drive attachments.

A day in the life

As the Software Development Manager for the Commerce team, you will manage a full stack team of very talented engineers in designing, developing, and optimizing software that streamlines the payments and subscriptions experience on web, mobile, and cloud. You will regularly collaborate with Product, Design, BizOps, Finance, Legal, Security, and QA to enhance our B2B and B2C customer experience and broaden our attachment channels and geographies. You regularly hone the mid to long-term technical vision while evolving the roadmap to meet anticipated future product requirements and infrastructure needs. This is a high visibility role with direct impact to eero’s revenue growth. You will own the communication, coordination, and execution of full-lifecycle programs. This means collaborating and influencing leaders (Principal Engineers, Managers, Directors) across Consumer, Sales, and Go-to-Market teams.

About the team

We are growing and are looking for a Software Development Manager (SDM) to lead the Commerce team under eero’s Business Product Engineering organization. The Commerce team owns and powers the entire lifecycle of a customer journey — including product discovery, online/offline sales, acquisition, payment integration, membership history, and billing for eero customers around the world. We build and maintain the payments and subscriptions platform to provide cross-organization solutions for eero’s products and services, such as eero.com, eero Plus, eero for Business, etc. We are seeking a talented individual who enjoys the intersection of engineering, product, marketing, data, and design to help us reach the next milestones of expansion.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - BRA

Basic Qualifications

• 3+ years of engineering team management experience

• 7+ years of engineering experience

• 8+ years of leading the definition and development of multi tier web services experience

• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

• Experience partnering with product or program management teams

Preferred Qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy

• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers