We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What You'll Be Doing

The Client Services (CS) team has the global mandate of client onboarding for the Capital Markets lines of business. The CS team is primarily responsible for end-to-end client onboarding activities, which consists of client data collection for record keeping purposes through research and/or interaction with front office/clients. Client data is captured in the client onboarding system together with supporting documentation to meet the Anti-Money Laundering/Know Your Client (AML/KYC) Regulations. Accurate client data is required for Regulatory and Tax reporting.

Reporting to the Director/team leader, the incumbent executes/oversees the end-to-end client onboarding activities for new clients as well as regular and adhoc AML risk review activities for onboarded clients. The incumbent also participates in Capital Markets strategic initiatives under the leadership of the Head of CS.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You'll Succeed

• Client Service - You will act as the single point of contact for clients, front office - sales and traders, and internal stakeholders by addressing their issues and concerns and providing resolutions/documentation to their queries in a professional manner. You will provide smooth/seamless onboarding experience to clients and front office. Be familiar with the Analyst role in order to be able to step into the role to execute client onboarding and risk review activities when necessary.

• Client Onboarding - Keep team leader informed regularly of onboarding and risk review activities, especially on important issues where escalation may be required. To ensure a smooth client onboarding process you will escalate issues in a timely manner to the right contacts.

• Case Validation - Review client onboarding cases submitted by Analysts in the client onboarding system. Follow the CIBC AML/ATF Standards and CS Procedures on AML/KYC and other relevant Guidelines/Job Aids to ensure data and documentation in each case are correct; and if not correct, provide adequate explanations for Analysts to effect the necessary corrections prior to approving the cases.

• Tracking – You will maintain the onboarding pipeline/tracker and the risk reviews tracker to ensure that clients are onboarded on a timely basis and risk reviews are completed before review dates are reached.

• Team Development – You will coach/train analysts and new team members, as needed and ensure Analysts’ submission trackers for all assigned cases are kept up-to-date by both Analyst and Reviewer.

Who You Are

• You can demonstrate 1 to 3 years of experience in the area of AML/KYC, preferably in the Capital Markets line of business and with knowledge of the Fenergo client onboarding system. You need to understand the CIBC AML/ATF Standards and Capital Markets products/transactions.

• You have a University degree – under-grad or post-grad, is an asset.

• You are goal oriented. You’re motivated by accomplishing your goals, overcoming obstacles and delivering your best to make a difference. You have strong results-orientation that includes adherence to deadline while maintaining high quality results/output. A "can do" and proactive attitude is a must with a passion for idea generation and driving solutions.

• You know that details matter. You notice things others don’t. Your critical thinking skills help to inform your decision making.

• You act like an owner. You are adaptable, flexible and willing to work in a dynamic environment. You can address conflicts in a positive manner and escalate issues, when and where appropriate, maintaining a sense of urgency to ensure onboarding targets are met.

• You influence makes a difference. You know that relationships are essential to success. You have the ability to communicate effectively at all levels of the organization, including clients and front office individuals to deliver high quality and timely deliverables. You can work in a complex infrastructure that involves numerous groups and individuals and make a difference with the business areas you work with.

• You put our clients first. You take ownership and act with a strong sense of accountability and ownership over "client experience" and end-to-end client onboarding processes.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You bring well developed analytical, problem solving, and time management skills. You can review reports and identify opportunities to help individuals reach their performance metrics and service level agreements.

• You are digitally savvy. You have strong working experience working with MS Word, PowerPoint and Excel.

• Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 9th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Auditing, Business Effectiveness, Capital Markets, Client Onboarding, Client Relationship Management, Customer Experience (CX), Detail-Oriented, Strategic Initiatives, Teamwork

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.