Job Description:

Job Title: Client Onboarding Representative

Location: Springfield, Missouri

Employment Type: Full TimeShift: Monday - Friday 8:00 A.M. - 5:00 P.M.

Job Summary:As part of our dedicated Client Services Team, the Client Onboarding Representative plays a crucial role in welcoming and guiding prospective clients throughout their initial journey with us. This vital position ensures that first-time visitors enjoy a seamless and informative process, paving the way for successful appointments and enduring partnerships.

With a focus on excellence in both verbal and written communications, along with meticulous attention to detail, the Client Onboarding Representative manages essential administrative tasks, maintains efficient records, performs thorough screenings, schedules assessments, and expertly navigates insurance requirements. Through thoughtful guidance and genuine warmth, they set the stage for memorable encounters and foster long-lasting rapport with clients and providers alike.

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Position Perks & Benefits:

• Employee benefits package - health, dental, vision, retirement, life, & more**

• Paid time off - 29 days per year including vacation & holiday pay

• Mileage reimbursement - company paid for work functions requiring travel

• Top-notch training - initial, ongoing, comprehensive, and supportive

• Career mobility - advancement opportunities/promoting from within

• Welcoming, warm, supportive - a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Key Responsibilities:

• Process requests for first-time client services from clients and/or Providers.

• Ensure completion of all necessary access tasks before the client's visit.

• Conduct client screening.

• Schedule initial comprehensive assessments.

• Obtain pertinent client signatures and photos of applicable documents.

• Perform insurance verification.

• Follow up with clients via a welcome email containing pertinent information for their first visit.

Education and/or Experience Qualifications:

• High school diploma or equivalent required.

• Experience in medical customer service required.

• Experience in medical appointment coordination required.

Additional Qualifications:

• Excellent written and verbal communication skills.

• Strong organizational and critical thinking abilities.

• Strong computer skills with excellent typing abilities.

• Efficient and accurate data entry capabilities.

• Ability to work autonomously.

• Ability to establish effective relationships via telephone and personal interactions.

• Willingness to follow direction and accept supervision.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations

• 4 states

• 19 subsidiaries and/or affiliates

• 5k+ employees