Description We are offering a contract employment opportunity for a Customer Experience Specialist in the Transportation Equipment Manufacturing industry, located in So. Burlington, Vermont. The role entails providing post-sale services of a technical nature, focusing on customer satisfaction and maintaining a high level of customer service. This role is 100% onsite and requires proficiency in technology tools and software.

Responsibilities:

• Handle customer inquiries regarding parts and technical matters

• Utilize strong customer service skills to ensure customer satisfaction

• Conduct basic troubleshooting for customers on 3 to 4 products after initial training

• Use SAP software and other technology tools to look up orders and address technical issues

• Assist in ordering parts for customers as needed

• Provide remote support and technical support to customers

• Participate in post-sales support to assist customers

• Be savvy with computer and/or software technology for efficient job performance. Requirements • Proven experience in customer service roles, preferably in transportation equipment manufacturing industry.

• Strong knowledge of customer account management.

• Demonstrable skills in enhancing customer satisfaction.

• Excellent communication and interpersonal skills.

• High level of proficiency in using customer service software and databases.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Solid understanding of the manufacturing industry and related products.

• Ability to handle difficult customer situations with patience and professionalism.

• Ability to work collaboratively in a team as well as independently.

• Strong problem-solving skills and ability to make decisions under pressure.

• Willingness to stay updated with the latest industry trends and customer service best practices.

• Excellent organizational and time management skills.

• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated.

• Training in customer service or a related field is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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