Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Workday's Customer Experience (CX) Analytics organization is expanding to assist in steering us toward our goal of growing from $7B to $10B in revenue! The CX Analytics group is a key player in driving this growth, by providing insights when and where users need them to support decision-making and drive business outcomes. Whether via dashboards, reports, or alerts and regardless of system, this group ensures all CX insights are accurate and consistent, easy-to-understand and impactful.

About the Role

The ideal candidate must have a strong reporting/analytics background and familiarity with Workday's business data and a passion for analytics. Looking for someone self-motivated that enjoys working in a dynamic, fast-paced environment. As a manager in the CX Analytics team, you will be tasked with developing a deep understanding of the business you support, leading your team across multiple initiatives, building strong relationships with your partners and customers, and delivering value.

About You

We're looking for a hands-on, technically focused, customer centric manager to join our analytics team. The ideal candidate is an advocate for both their team and our customers. Loves working with data and exploring new analyses.

Basic Qualifications

• 5+ years Customer Experience specific analyses including customer key performance indicators and profitability margin analysis.
• 5+ years leading and developing advanced analytics and Executive Level Analytics, including creating QBR material and designing dashboards for leadership.
• Experience developing the fundamentals, including Process Mapping, Data Flow Diagrams, and Process Optimization techniques.
• 5+ years of technical project management experience managing developers through rapid iteration on large scale initiatives
• 5+ years of enterprise software, SaaS, or Cloud software experience preferred

Other Qualifications

Design and Deliver on the Customer Success Analytics Portfolio

Experience building reports and dashboards using Workday Reporting & Analytics, SQL, Tableau, SFDC, Gainsight and AWS.

Experience with project management tools such as Smartsheets, JIRA (Sprint Planning), or Microsoft Project

Experience with Workflow tools such as Lucidcharts, Miro or Visio

Knowledge of the Platforms and Tools Workday uses across the enterprise.

Experience leading projects; able to prioritize work in a fast-paced environment.

Strong research and analytical skills with the ability to assimilate data, extract insights and make informed recommendations.

Great attention to detail to ensure the highest level of quality in reports &