The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Pay Range: $49,100.00 - $71,200.00

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. Essential Functions and Responsibilities: * Participate in the design and implementation of small to large-scale AV Systems. * Provide excellent customer service and respond to customers via ticketing queue, email, or other communication channels. * Document and maintain operational and maintenance processes and procedures. * Troubleshoot hardware cabling and components in addition to touch panel programming. * Identify and implement configuration changes to web/video cast servers for multi-stream events. * Collaborate with IT, Facilities, Colleges, and vendor contacts to quickly resolve technical issues. * Troubleshoot network load and bandwidth issues related to video conference/webcasting. * Ensure that all onsite Conference Technology systems are fully functional daily, including checking of projectors, VC units, and audio DSP equipment in conference rooms. * Maintain sufficient inventory of supplies and ensure operating efficiency of equipment. * Provide direction and resolution in high-pressure circumstances and provide immediate response to client requests for assistance. * Travel to remote WGU sites for support of AV systems. * Remain competent and current through self-directed professional reading, development of professional contacts with colleagues, attendance of professional development courses or trainings as directed by the supervisor. * Perform other duties as assigned.

Knowledge, Skill and Abilities: * Ability to effectively communicate, both verbal and written. * Strong documentation skills * Ability to analyze and evaluate technical equipment functionality and performance. * Excellent critical thinking and problem-solving skills. * Working knowledge of conference room systems, media extenders, amps, speakers, and microphones. * Ability to give and follow oral and written instructions to provide desired outcomes. * Self-directed and self-motivated with the ability to exercise time management skills and independent judgment. * Ability to prioritize and re-prioritize workload as needed. * Strong attention to detail regarding complex troubleshooting and setup requirements. * Proficiency with a variety of computer hardware and software applications (PC/Mac computers, video cameras, and microphones),... For full info follow application link.

Western Governors Univeristy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification prot ected by federal, state or local law.