Job Information
Abbott Technical Service Specialist in Mumbai, India
MAIN PURPOSE OF ROLE
- Provideaccurateandtimelytechnicalinformation,advice,andassistanceregardingtheorganization'sproductsandservicesbefore,during,andafteratransactiontomaintainandimprovetheorganization'scustomerrelationships.
MAIN RESPONSIBILITIES
Communicatewithcustomersandclients(viaemail,phone,oronlinediscussionboards)toanswertheirenquiries,understandtheirtechnicalquestion,assesstheirneeds,andsuggestorpromotealternativeproductsorservices(forexampleIThardwareandsoftwareproducts,financialservices,healthservices).
Applyestablishedproceduresordevelopnewsolutionstosolvetechnicalproblemsthroughcasemanagementandfollow-uponthestatusofoutstandingcases.
Usedatabasesorothercomputerizedsystemstomaintainup-to-datecustomerrecords,totrackthevolume,contentandoutcomesofenquiriesreceived,andtoaccessinformation,checklists,scripts,guidelines,andothermaterialsforrespondingtothecustomer’senquiry.
QUALIFICATIONS
Education
- AssociatesDegree(± 13years)
Experience/Background
- Minimum1year
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com
Abbott
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