Title:Office Assistant

ID:5550-1170AA

Department:Outpatient

Location:Mineola

Description

MAIN FUNCTION:

To assist the Office Manager with daily operational needs of the facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist with answering all calls, in a pleasant, professional manner, and transferring to the appropriate party or take a complete message.

  • No messages taken for clients, except for emergency calls.

• Provide accurate information regarding all anonymous meetings, hot-line numbers and directions to facility.

  • Greeting new admissions, client families and visitors, monitor sign-in/out log.

  • Enforce confidentiality rule.

  • Prepare outpatient mail for Seafield drivers. Distribute in-coming mail.

  • Miscellaneous typing tasks.

  • Sign-in/out personal body alarms.

  • Total daily deposits at the end of each work day. Generate and update Self-Pay/Co-Pay Ledgers on a daily basis to ensure client balances are up-to-date.

  • Collect payments and review balances with clients.

  • Run Medicaid Binder on a weekly basis; the first and last day of each month and generate a report for the Office Manager of the Medicaid Pending patient’s and problem accounts.

  • Assist Office Manager with creating schedules, updating groups and adding new staff schedules and discharging clients in computer.

  • Input, update and track OASAS admission/discharge forms on a monthly basis.

  • Print group sheets on a daily basis.

  • Check and compare group and individual sheets to reports from EMR system to ensure accurate billing.

  • Scan daily statistics to Fiscal.

  • Review and make facility deposit to bank daily.

  • Review and enter Assignment Slips to maintain group sheets.

  • Review and organize appointments in Scheduling Calendar within the EMR system.

  • Complete telephone intakes and schedule appointments.

  • Request or complete Insurance Verifications.

  • Track urine drug screens on a daily basis by logging them in the appropriate manual.

  • Perform all other duties as assigned.

  COMPETENCY REQUIREMENTS:

• Answering/Transferring of calls

  • Taking Messages

  • Knowledge of Voice Mail

  • Enforcing Confidentiality Law

  • Admission/Discharge Procedures

  • Computer Software Skills

  • Prioritizing Workload

  • Level of Independence

  • Ability to use EMR System and Microsoft Outlook

  • EMR Documentation

  EDUCATION & QUALIFICATIONS: Applicant must have a pleasant and congenial telephone manner and have a well groomed professional appearance. The individual being considered must have at least two-years experience in a similar capacity, which would demonstrate the applicant’s awareness of office procedures. The applicant must communicate well with the clients, staff and outside agencies. Typing 40 wpm.

  PHYSICAL DEMANDS:

  The physical demands described here are representative of those functions that must be met by an employee to successfully perform the essential functions of this job.

  • While performing this job, the employee is required to talk and hear. Specific vision abilities required by this position include close vision, distance vision and the ability to adjust focus.

  • The employee is occasionally required to stand; walk; sit; reach with hands and arms. The position requires the ability to occasionally lift and/or move office products and supplies up to 25 pounds.

  • The employee must have the ability to use a computer keyboard, mouse, calculator, copier, fax machine, scanner and telephone.

    Benefits Available for Full Time Employees:

  • Generous Paid Time Off Policy

  • Medical, Dental, and Vision Insurance

  • Flexible Spending Account

  • Basic Group Life AD&D Insurance (No Cost)

  • Voluntary Life Insurance

  • Other Voluntary Benefits

  • Employee Assistance Program

  • Retirement Program (401k)

  Full Time Position Available $16.00-$18.00