JOB REQUIREMENTS: Why Badger Meter? Badger Meter is a leading global water technology company, with a mission to preserve and protect the world\'s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world! What You Will Contribute: The Supervisor-Technical Support is responsible for managing a team of technical support agents responsible for product and application support. The Supervisor-Technical Support will consistently guide the team to prompt issue resolution and continuously demonstrate professionalism while maintaining a keen sense of quality and customer experience. This position requires close collaboration with the Manager- Technical Support and other functional teams to ensure the voice of customer feedback is properly directed, and any customer related questions addressed appropriately. Job Duties: * Manage issue resolution utilizing the proper escalation process ensuring all customer inquiries receive responses in a timely and accurate manner. * Proficiently communicate technical resolutions to non-technical personnel * Direct supervision: manage, coach, and ensure proper training and development of all team members. * Work as a team member to provide direct support for product, application, and performance questions received from channel partners, direct customers, and internal Badger Meter employees. (including rotational after-hours emergency support responsibilities) * Consistently guide the team to prompt issue resolution and continuously demonstrate professionalism while maintaining a keen sense of quality and the customer experience. * Oversee the continuous improvement and achievement of department KPIs and S.M.A.R.T. goals which define service levels and standards (e.g. performance management system) * Identify and address staff training and coaching needs (e.g. product cross-training, systems and, customer care skills), implementing and maintaining a supervisor-led communication ongoing monitoring, coaching and training program, ID and secure subject matter experts as needed * Participate in service improvement projects and initiatives, including providing guidance on the systems and processes developed at Badger Meter that directly affect customer and partners. * Develop an understanding of the needs of customer and supplier departments within Badger Meter, developing strong and successful working relationships with peers Education and Experience: * Bachelor\'s Degree in Computer Science, Information Technology or a related field preferred * 5+ years of related experience in Supervision, Help Desk, Customer Support, Technical Support or a related field desired Qualifications: * Basic proficiency in Microsoft Excel, Word, and Outlook required * Salesforce experience or familiarity with similar software required * Experience in software support required Competencies: * Execution: Ensuring others contribute to organization strategies by focusing them on the most critical priorities; measuring progress and ensuring accountability against those metrics. * Aligning Performance for Success: Focusing and managing individual performance by helping others set performance goals, and then tracking results and evaluating performance effectiveness. * Decision Making: Identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choose the best course of action by establishing clear decision criteria, generating, and evaluati To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjA2MzU4Ljg3NzBAYmFkZ2VybWV0ZXJjb21wLmFwbGl0cmFrLmNvb ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjA2MzU4Ljg3NzBAYmFkZ2VybWV0ZXJjb21wLmFwbGl0cmFrLmNvbQ