Purpose

The Clinical Application Specialist is responsible for creating and maintaining an initial and ongoing relationship between Volpara and its customers. The role includes application software instruction, workflow process improvement, assistance with personalizing the breast health journey and increasing early cancer detection rates in the right segment of women. This position will work closely with members of the onboarding and retention teams to provide appropriate, timely services to the customer.

Responsibilities

• Participates in needs analysis to determine training needs within the customer's organization. Confers with customer to gain work flow knowledge and desired system operation to optimize the software and train people in the proper operation.
• Formulates teaching outline and determines instructional methods that will best suit the particular client environment; such as individual training, group instruction, lectures, demonstrations and workshops, etc.
• Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works.
• Conducts software application configuration training.
• Conducts software use training, maximizing user efficiency while increasing proficiency.
• Documents training results to record critical notes, customer feedback, and identified successes.
• Participates in the maintenance and currency of customer training tools and collaborates on the development and execution of training and marketing materials.
• Perform quality assurance/quality control (QA/QC) checks to maximize site efficiency using the products. This would include product settings, staff, machines, maps, licensing, reports, lists, clinicians, interfaces, etc.
• Assist staff in preparing for regulatory reviews including MQSA audits, ACR, etc.
• Provide feedback to appropriate Volpara staff on items that could be considered to increase customer confidence and acceptance, including improvements to training materials.
• Connect the customer to others in Volpara that might provide services; User groups, webinars, upcoming events and trainings, additional products, etc.
• Trains internal Volpara staff on products and user workflows.
• Assists in Use Case testing, as requested.

• Other duties as assigned.

   

Assistance within the Onboarding Team exists to support this position with project management, installation, configuration, and testing activities. Active collaboration among team members is expected and supported.

Competencies