Job Information
Hugg & Hall Equipment Co. DELIVERY DISPATCHER in Jonesboro, Arkansas
Description/Job Summary
Hugg & Hall Equipment Company is a leading supplier of Material Handling and Construction Equipment. Representing multiple lines, we are a turnkey operation offering new, used, parts, service and rental for industrial and construction equipment needs. Hugg and Hall knows that an environment where the employee is well-trained and confident will bring satisfaction to our customers. If you are seeking a career with a company that can offer opportunity, then you should consider employment with Hugg & Hall Equipment Company.
Hugg & Hall offers competitive compensation, all major benefits and paid vacation.
The Delivery Dispatcher coordinates delivery and pick-up for requested loads by using the best judgement and discretion to provide efficient and timely deliveries, managing assets, and managing reporting needs. Customer service and efficiency must be a top priority.
Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
Essential Job Duties:
Provide Efficient and Timely Delivery for all Departments
Maximizing capacity by ensuring productive use of all assets, equipment, and drivers to deliver $200 million worth of rental equipment and all Service/Sales/Parts requests
Utilize EBS, Point-of-Rental and GPS software to ensure delivery customer service is optimum
Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles in real time
Assign loads to drivers based on designated routes, driver location and truck capabilities
Prepare, update, and dispense the daily route schedule
Courteously interact with customers as required
Report driver issues or concerns to appropriate management for resolution
Work with rental department to troubleshoot any delivery issues
Communicate with customers and departments regarding changes to schedule, delivery, pickups, and cancellations
Ensures set-up errors and missed pickups are reported and resolved
Follow all required safety policies and procedures
Manage Delivery Department assets
Communicate truck and trailer issues from drivers that arise during delivery
Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, equipment swaps, and safety issues reported by drivers to rental team and Delivery Logistics Manager
Manage Driver Reporting
Complete daily reporting on driver's daily deliveries to Delivery Logistics Manager and Delivery Supervisor
Use Point of Rental as it relates to delivery
Ensuring all loads are logged in the Transportation log correctly
Ensure all departments are using the log correctly
Utilize point of rental for dispatch functions
Completes reporting using Point of Rental
Coordinates schedule changes to rental department and Delivery Logistics Manager
Required Skills/Experience
One year of experience in a dispatching role
One year of experience in the rental/equipment industry preferred.
Ability to work in fast-paced environment while multi-tasking to meet customers' needs
Strong verbal and written communication skills
Outstanding customer service skills
Ability to work independently with minimal supervision
Ability to organize and independently manage time
Minimum 21 years of age
Safe driving record
Education
High School Diploma or equivalent
Physical Demands/Environmental Conditions
This position spends most of the time in an indoor office environment with a controlled climate and occasionally will work in a warehouse environment with exposure to heat and cold.
This position requires sitting at a computer desk for long periods of time with constant use of a computer keyboard while reading the computer screen.
This position will continuously talk, hear, and read in verbal and written communication. And will occasionally stand, walk, and reach with hands and arms.
This position will continuously use hands to type.
Position requires driving vehicle to and from company and customer locations.
Hugg & Hall Equipment Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information. We are a Drug Free Workplace and place Safety First.