Job Description Summary

Performs a wide array of routine, standardized clerical, administrative or operational support duties in the Fulfillment Center. This includes the collection, sorting, and delivery of inbound and outbound mail, shipping and receiving efforts, and in-house printing. Provides exceptional customer service for internal customers to ensure continued success for the business units of Redstone Federal Credit Union.

The Fulfillment Center Specialist I is distinguished form the Fulfillment Center Specialist II by the level of experience and responsibility.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works on a team to ensure the routing and delivery of all incoming and outgoing mail, office supplies and other deliveries for the Credit Union effectively and efficiently, on a daily basis.

• Collects and prepares outgoing mail, utilizing relevant equipment, to ensure appropriate stamp pricing and any necessary tracking are applied for the relevant delivery service, including but not limited to; USPS, FedEx, UPS and supply companies.

• Receives, collects and organizes incoming and inter-office mail from a variety of sources; sorts, prepares for delivery and delivers as necessary; ensures any items to be sent via courier or collected by a 3rd party are ready and available in a timely manner and with any required documentation.

• Maintains readiness of all mailing and printing equipment including regular cleaning and user maintenance, and coordinates vendor maintenance when required in order to meet production requirements.

• Stages print and shipping supplies as necessary in order to maintain production readiness.

• Schedules and organizes print shop work; programs and calibrates printers; prepares and processes all in-house printing, including but not limited to; reports, training materials, business cards, vouchers and forms.

• Operates computers, scanners, copiers, optical imaging, mail and other related standard office and processing equipment.

• Assists in departmental metric tracking for assigned tasks; performs data entry to prepare a variety of standard materials, documents and reports; updates computer records and databases; completes and processes standard forms related to areas of responsibility.

• Maintains records of work performed; documents and processes departmental work, including but not limited to; verifying for accuracy and completeness, performing research, scanning and filing documents and other materials, maintains stock and postage levels for the department and the Credit Union.

• Complies with all security and audit procedures as required by procedures and policy in order to protect member information that may pass through the department.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.

• Delivers friendly, caring service to internal and external members.

• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.

• Follow all physical and online security procedures and maintain strict confidentiality of all member information.

• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.

• Works scheduled hours and maintains punctuality.

• Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.

An equivalent combination of edu ation and experience may be considered.

Education Requirements

• Required - High School or GED

• Required - Valid US Driver's License

SKILLS/ABILITIES

• Effectively apply internal/external customer service practices and processes to meet quality service standards and achieve member satisfaction.

• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.

• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.

• Use correct English including spelling, grammar and punctuation.

• Operate computers and use business software and other standard office equipment.

• Understand and follow written and oral instructions.

• Set priorities and manage ones own time effectively.

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.

• Using hands repetitively to handle, feel or operate computers and other standard office equipment.

• Reaching with hands and arms.

• Good vision, including but not limited to; close and long vision, depth perception and ability to distinguish color and shades.

• Good hearing, in regular proximity and in louder work environments including but not limited to; warning signals and operating equipment sounds.

• Lifting and carrying up to and in excess of 100 pounds.

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

• Works in a general office environment.

• Noise level in the work environment is usually moderate.

• Occasionally exposed to moving mechanical parts and equipment.

• Occasionally exposed to outside weather conditions.

• Occasionally exposed to risk of electrical shock.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

Equal Opportunity Empl