Date Posted:

2024-01-24

Country:

Hong Kong

Location:

12/F & 13/F Goldin Financial Global Centre, 17 Kai Cheung Road, Kowloon Bay, Kowloon, Hong Kong

The Senior Manager, Key Account & Field Support is responsible for leading and managing a team to ensure the service field activities for the assigned key accounts are carried out effectively in accordance with the Company’s standards, code requirements and contract requirements.

Job responsibilities:

• Plan, organize and manage a team to execute maintenance contracts and repair contracts for the assigned area in accordance with the Company’s standards, code requirements and contract requirements.

• Drive field quality, code compliance and safety to achieve customer satisfaction and to support business growth.

• Manage cost through effective and efficient allocation of resources, including manpower, equipment, and materials etc.

• Establish and maintain good relationship with customers and ensure effective communication and quick response to customers regarding any enquires/complaints.

• Execute and implement Company’s policy and government regulations on Environmental, Health and Safety to ensure the related policy, regulations and precautions are being enforced.

• Develop and implement improvement initiatives on employee safety, code compliance, quality and cost management.

• Coach and develop a team of diverse employees to become a professional and high performing team.

• Engage the team to build strong teamwork and support field team to resolve any challenges so as to achieve job satisfaction

• Liaise and coordinate with other sections / department to ensure the service activities are operated smoothly.

Job requirements:

• Bachelor’s degree in engineering or a related discipline

• At least 12 years’ relevant working experience in the lift industry with 6 years’ leadership experience

• A Registered Lift/Escalator Engineer preferred

• Strong leadership skill with ability to develop and lead a diverse team

• Passionate in driving continuous improvement and taking up new challenges

• Strong customer-centric mindset and business acumen

• Able to cope with pressure with excellent influencing skill

• Proven technical knowledge and skill with strong problem-solving skill

• Proficient in both written and spoken English, Cantonese, and Mandarin

We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (* Employee Scholar Program up to $160,000/ person for each degree*)

Website: http://www.otis.com/

Information provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.

By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use, (iii) Otis Job Applicant Privacy Policy. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .

Privacy Policy and Terms:

Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.