Description We are seeking a Telecommunications Specialist to join our team in Holland, Ohio. This role is a contract to permanent, offering the opportunity to provide technical support for our national voice services platform, specifically focusing on VoIP related products. This position is fully remote and responsibilities include maintaining active communication with our customers, on-site technicians, and carrier service providers.

Responsibilities:

• Serve as an escalation path for field agents with VoIP related dispatches and trouble tickets

• Monitor network devices, interfaces, and trouble tickets, providing continuous monitoring for problems impacting our customers' voice services

• Troubleshoot issues with our voice services and update call paths

• Contact carriers and vendors to open new trouble tickets, schedule dispatches, and stay up-to-date on existing trouble tickets

• Respond to incoming calls and emails regarding service troubles or call path changes in a timely and detail oriented manner

• Coordinate the proper installation and configuration of voice service components

• Maintain active communication with our customers, on-site technicians, carrier service providers

• Work directly with our Technical Support Engineers and VoIP Engineers to support and troubleshoot our voice platforms

• Implement, troubleshoot, and maintain VoIP systems

• Provide superior customer service, resolving customer issues efficiently. Requirements • Minimum of 1 year experience working as a Telecommunications Specialist or in a similar role.

• Proficient in Cisco Voice Over Internet (VoIP) and other VoIP systems.

• Experienced in IP Telephony and Telephony System operations.

• Familiarity with Network Operation Center protocols and procedures.

• Ability to perform Basic Troubleshooting in telecommunication systems.

• Knowledge of ISDN and SIP protocols.

• Excellent customer service skills with a proven track record in resolving customer service issues.

• Superior customer service skills, with the ability to communicate effectively with both technical and non-technical users. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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