Description

Business Manager (m/f/d)– ICS, Germany, Frankfurt

You Lead the Way. We’ve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Reporting to the VP Customer Growth & Marketing this position supports the overall business planning, management and strategic development of the Issuing business across Germany & Austria with a particular focus on profitably growing the customer base.

This role is ideal for someone with the ability to manage multiple projects simultaneously and establish collaborative partnerships across the Issuing organization and key stakeholders across the Blue Box. The incumbent enjoys learning something new on a daily basis and operates confidently in ambiguous situations.

Primary Responsibilities

• Act as a central point of contact for urgent business issues and initiatives.

• Contribute to the effective running of the Customer Growth & Marketing organisation.

• Make recommendations and share insights on important business decisions, ensuring that business decisions are effectively communicated and implemented.

• Responsible for managing meeting content and presentations, including updates to senior leaders. Particular emphasis on creating effective and impactful presentations to summarize complex thoughts and solutions.

• Build a strong network across the organization, with a focus on Finance and Operational Excellence.

• Manage centrally owned processes as required.

Minimum Qualifications

• Master's degree, preferably with a focus on business

• Ideally 3 – 5 years of relevant working experience

• Proven strategic thinker who possesses the confidence and composure required to effectively communicate with senior leaders

• Excellent oral and written communication & presentation skills in both English & German

• Outstanding relationship building skills with the ability to influence without authority across peers and superiors and drive projects with little direction

• Pragmatic and highly solution oriented working manner

• Proven financial and commercial acumen

• Excellent organization and planning skills are essential

• Ability to work well under pressure, adapt to changing circumstances, make decisions quickly and juggle multiple priorities simultaneously

• High level of integrity required for handling confidential information

• High energy, an optimistic attitude and a good sense of humour

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

• Onsite and online Healthy Living activities, including insightful health and workout webinars, as well as an array of in-person screening opportunities (i.e. skin cancer screening, eye screening, diabetes screening and more!)

• Onsite Healthy Living room for exercise activities or relaxation programs with onsite shower room facility. Relaxation programs include regularly scheduled massages!

• Inclusive and helpful parental perks including first aid rooms for breastfeeding privacy, emergency back-up childcare services and childcare allowance.

• Optional on-site visits from Occupational Doctors for workplace health consultations.

• Free and confidential counselling support through our Healthy Minds program

• Career development and training opportunities

Amex Flex provides flexibility for colleagues to thrive personally and professionally while ensuring we preserve the important benefits of our unique in-person culture. In Germany, we have an agreement with the works council with specific guidelines for Amex Flex. Depending on the role and business needs, colleagues will either work onsite, in a hybrid model or fully virtual.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Administration

Primary Location: Germany-Hessen-Frankfurt a. Main

Schedule Full-time

Req ID: 24007874