Call Center-Customer Support Specialist (Onsite)

TEKsystems is currently partnering with a local leader in transit technology, to hire onto their call center team in Harrisburg, PA.

In this role you'll enjoy:

• PAID HOLIDAYS and PTO offered, and opportunity to sign up for subsidized healthcare benefits

• Voluntary OVT opportunity paid at time and a half during busy seasons

• These are PERMANENT positions

• Everyone has their own large desk/cubicle

• Holiday luncheons and celebrations also occur as well bringing food trucks

Qualifications:

• Call Center Experience OR 6+ months Customer Service Skills

• Proficient Data Entry and Computer Literacy

• Strong Attendance adherence

• Reliable transportation or ability to travel on the bus route

A Day In The Role:

This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers.

• Performs account maintenance, including account changes, adjustments, and statement requests

• Accurately explains the terms/conditions and policies/procedures relating to the account

• Prepares reports including CSR Daily Activity report and cash out report

• Demonstrating your ability to proactively address customer requests and explain terms and condition you will quickly become a top performing member of our team with opportunities to become a CSR II or CSR III.

Work Environment

• Call Center Cubicle Environment

• Hours: M-F 1st shift, 9:30a-6:00p is current primary shift need

• Other shifts include 8a-4:30p, 8:30a-5p, 9:00a-5:30p

Apply if interested!

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.