AVP, Enrollment - SG05HE

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Overview:

The AVP, Strategic Enrollment (the AVP) is a vocal and visible member of the Group Benefits Sales & Relationship Management (SRM) leadership team. The AVP has overall accountability to drive profitable growth and retention of the Group Benefits in-force $6B book of business through analytics and metrics. This includes achieving premium growth targets through enrollment strategic development, execution and partnership with internal and external stakeholders. The AVP reports to the Head of GB Sales & Relationship Management and has leadership oversight for a team of 20. This role can have a hybrid or remote work arrangement; for candidates near our Hartford, CT Home Office or another local office, this role will be in-office on a hybrid basis (Tuesday-Thursday in the office). For candidates outside of these geographies, you may be based remotely within the United States, with the expectation of coming into an office as business needs arise.

Responsibilities:

In-force Book of Business Growth Strategy & Retention - Develop and continuously improve enrollment and renewal strategies to strongly influence sales and persistency goals

• Create and maintain multi-year strategic enrollment roadmap to drive achievement of premium growth goals

• Partner with product, underwriting, actuarial and data sciences to drive higher participation and penetration and a better spread of risk to improve case/book profitability

• End-to-end execution for fulfillment, enrollment materials and digital deliverables

  Group Benefits Customer Engagement Strategy - Develop and continuously improve Relationship Management best practices and engagement activities to enhance the customer experience

• Create and manage Relationship Management toolkits to consolidate process overviews, training resources and links to assist the field in book of business activity management (Stewardship, Retention and Renewal, Customer Engagement, Growth, Salesforce, Performance Guarantees); ensure process overviews are covered in RM standard work documents posted to internal best practice sites

• Influence and manage Best Practice guidance around new product & service launches and legislative updates; deliver clear/concise/timely communications in the Weekly Field Report and other channels on any needed actions or talking points; partner with the Sales Enablement team to ensure any appropriate training modules are developed and shared with SRM

• Partner with Analytic Consulting and Customer Reporting to assess and update analytics strategic roadmap to keep up with customer and market demands.

  Broker & Producer Engagement - Partner with Consultant & Broker team to advance Relationship Management strategic capabilities and initiatives

• Support annual broker and customer stewardship meetings

• Represent Relationship Management on operational activities like RFI database responses, broker-specific PG offerings and in-force audit funding decisions

• Facilitate annual enrollment renewal strategies for broker-specific books of business

  Qualifications:

• Minimum of five years of Group Benefits experience required

• Minimum of five years of leading strategic programs; with enrollment experience preferred

• Minimum of three years in a leadership role with managerial accountabilities in a large corporate setting required

• Superior understanding of business vision and strategy, with experience using data analysis to help inform value-added recommendation, demonstrated record of translating business strategy into action

• Excellent at building effective relationships, working across cross functional groups

• Proven history of influencing stakeholders and managing expectations

• Proven ability to interact with customers and brokers to drive outcomes

• Knowledge of Group Benefits sales cycle and process

• Bachelor’s degree preferred or equivalent professional experience

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$146,560 - $219,840

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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