POSITION DESCRIPTION:

Responsible for administration and product support of routine to semi-complex analytical, administrative research, creating and maintaining management tracking reports and data entry functions related to mortgage, consumer and commercial loans minimizing risk to the bank. This position requires a sound understanding of local, state, and federal lending compliance and regulations. Additionally, the Loan Servicing Operations Support Analyst I will be expected to assist in implementing new projects that align with the Banks strategy of increased efficiency and prudent growth while paying attention to detail from a risk control perspective to mitigate monetary and reputation risk for the Bank.

Reporting to the Loan Servicing Operations Manager the Loan Servicing Operations Support Analyst I will ensure the efficient operation and servicing of the Banks Commercial, Residential and Consumer Loan portfolios to include servicing and reporting of participation, investor loans, escrow administration, new loan set-up, flood, hazard and private mortgage insurance monitoring and tracking. Support monitoring and resolving issues and providing input into the overall control environment of our systems to increasing operational efficiency and reduce risk. Assist in identification, control and modification of operational risks associated with Loan Servicing. Maintain a sound knowledge in regulation and law, loan accounting requirements and interpret, implement and administer company policies, procedures, manuals and systems to ensure proper controls are in place to maintain compliance with all applicable regulations.

This position is responsible to help identify and make recommendations on such items as improved efficiencies, policies and procedures, actions to achieve plans and the like. The ideal candidate will be embrace continuous improvement methodologies and efficiencies and operate with a keen eye towards strong and effective internal controls while driving a Customer first culture within their areas of responsibility.

Functional:

Works as a key member of the Loan Servicing Team responsible for boarding new loans to the core system and conducting the post closing new loan review, investor remittance, loan file maintenance review, loan servicing, tax escrow, insurance, loan payment, collateral documentation, participation loans, construction loans, quality control functions, report writing, paid loans and accurate document retention functions.

Work in conjunction with the Loan Servicing Operations Manager and Finance Department to ensure that charge-offs, write-downs and recoveries are processed timely and accurately on the Banks loan systems and balance sheet.

Performs the processing and timely payment of real estate taxes, insurances and wire transfers.

Assists with customers problems and complaints, researching records, and resolving matters.

Conducts post-closing new loan review of audit of files verifying accuracy of new loan set-up, that the loan closed in accordance with loan policy and all stipulations have been met.

Responsible for accurate and timely investor reporting for all investor loans. Ensures accuracy of sold and purchased Investor Loan System set-up. Ensures the accurate and timely incoming and outgoing remittance of monthly payments to investors and reconciliation of custodial accounts on a daily and monthly basis

Ensures compliance with Real Estate Settlement Procedures Act (RESPA) requirements as they pertain to Initial and Annual Escrow Statements.

Performs the collection of bills, disbursement of funds from escrow/General Ledger accounts and the submission of payments related to Real Estate Taxes, Flood Insurance, Private Mortgage Insurance and Life and Accident and Health Insurance premiums.

Performs and monitors the tracking of Flood and Hazard insurance, ordering of forced place insurance as required. Also, keyman life insurance policy, stock ertificates and life insurance policies pledged as collateral.

Assists in the development of new products and services that enhance internal and external customer service as well as improve process effectiveness and efficiencies within the department.

Updates and monitors private mortgage insurance (PMI) mortgages to ensure compliance with the Homeowners Protection Act of 1998.

Creates as needed and validates review reports for adjustable rate interest rate changes ensuring sound quality control practices are in place and are effective.

Reviews the mortgage and loan billing statements for compliance with Dodd-Frank CFPB guidelines and accuracy.

Performs required tasks associated with the processing of delinquent and charged off accounts as directed by the Assets Recovery Manager and Finance Department.

Maintains professional and technical knowledge through attendance at workshops, courses, and seminars, through review of professional publications, and through participation in professional societies.

Maintains general awareness of trends and innovations pertaining to loan servicing technology, procedures, and compliance issues.

Performs independent Loan File setup and Documentation Review and maintenance (as needed) of new loan accounts set up in the core processing system. (Including but not limited to comparison of loan approval documentation, collateral documents and new loan edit to system set-up)

Support the on-going maintenance of the Banks SBA program and ensure all components remain compliant with all State and Federal Regulatory guidelines.

Prepare, document and process Line of Credit advances upon customer and Loan Officer request. Confirm proper approvals and sign-offs have been received in accordance with Loan Policy, complete wire transfer, process internal deposit or provide a check as requested by customer.

Assist in the remediation of all exception processing items on a daily basis.

Daily and monthly report review to identify, research and resolve potential loan related issues

Participation Loan processing, balancing and monitoring for bought and sold participation loans.

Process all monetary/General Ledger transactions associated with the new loan set-up, customer payments and FASB processing into the core processing system.

Perform required file maintenance within the core processing system with Loan Officer approval.

Obtain current rate indexes, monitor and review adjustable rate loans via reports and notices for Loan Products.

Process board approved loan charge offs on the Core Processing System.

Compile information and prepare month end, quarter end and year end reports for management.

Create, process and maintain accurate accounts and tracking reports for Line Commitments.

Process and monitor loan modification requests. Responsibilities include interaction with the attorney, review of documents prior to signing for accuracy and completeness. Additionally, upon execution of the documents, ensure that appropriate fees are collected, documents are complete and accurate and core processing system is updated accurately and appropriately based on document interpretation.

Respond to internal and external customer inquiries and issues. Research records to determine problems and make appropriate corrections, if necessary. Provide information within the scope of knowledge and authority in accordance with the Banks internal and external customer service standards and regulatory guidelines.

Research credit disputes and submit credit bureau corrections as needed.

Set up, track and monitor UCC fillings to ensure lien perfection and prevent lapse in filing.

Other duties as assigned