Job Information
State of Colorado Administrative Solutions (AS) Performance Analyst - ANALYST IV - Denver in Denver, Colorado
Administrative Solutions (AS) Performance Analyst - ANALYST IV - Denver
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Administrative Solutions (AS) Performance Analyst - ANALYST IV - Denver
Salary
$81,228.00 - $88,536.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
IHA 06787 5/7/24
Department
Colorado Department of Human Services
Division
DPSO - Performance Management Unit
Opening Date
05/07/2024
Closing Date
5/21/2024 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
1575 Sherman St, Denver CO 80203
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
araceli.diaz@state.co.us
Salary Note
Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies at the locations below.
Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits)
About The Performance Management Division : The Executive Director’s Office is responsible for the strategic direction and effective internal operations of Colorado Department of Human Services (CDHS), working with the Governor’s Office, legislature, other government agencies, CDHS staff, counties, and a wide variety of stakeholders. The CDHS vision is to empower Coloradans to thrive through bold and innovative health and human services.
The Performance Management Division advises and assists agency leaders by using data analysis and strategic planning to drive strategy to improve human services outcomes in Colorado. The Department’s performance management strategy discusses data-driven reports and information in meetings where Department leadership and program staff hold each other accountable by following up until problems are resolved and results are improved. This performance management strategy is not simply another layer of reporting but is the way CDHS manages its work to achieve results. The performance management strategy improves programs crossing each service delivery office in the Department: Adult, Aging, and Disability Services; Civil and Forensic Mental Health, Children, Youth and Families; and Economic Security. This strategy also improves internal-facing programs within Administrative Solutions. Through the Performance Management Division’s efforts, CDHS Division and Office leadership are advised on performance data and are assisted in the development of alternative strategies for best results, with the intent of supporting a continuous quality improvement environment. The Performance Management Division also supports and implements strategic planning and performance improvement efforts across the Department.
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Description of Job
About this Position:
As part of the Performance Management Division, the Performance Analyst aids in the delivery of the performance management activities, including preparation for performance management strategy meetings, collaborating with Division staff pre- and post-strategy meetings, and aids in research efforts for the identification of best practices and opportunities for performance improvement. This position also serves as a support for the implementation of strategic planning and performance improvement efforts across the Department.
Additionally, this position will create, develop, and recommend new and innovative business processes and methodologies in order to streamline processes, optimize efficiencies, provide enhanced customer service, increase productivity, achieve cost avoidance and align with CDHS strategic initiatives.
In addition to the duties listed, this position serves as the staff authority and subject matter expert for CDHS’s performance improvement and strategic planning implementation efforts in the program area of Administrative Services (AS) and respective divisions, including Human Resources, Audit, Emergency Management, Legal, and Leadership & Organizational Development. This position serves as the Department’s performance improvement expert for AS.
Summary of Duties:
Performance Improvement Leadership, Analytics, and Enhancement. This position is delegated staff authority and is the content expert for the Department’s performance management improvement activities within the AS programs and focuses on how these activities are tracked and reported in their respective databases. The majority of support will be provided to Human Services. The Senior Executive Team and Executive Management Team relies on this position to facilitate the Department's strategic planning initiatives and how it relates to performance improvement activities in AS and respective programs. This position is relied upon by the Department’s Leadership to provide strategic planning guidance, facilitation, and coordination for the strategic planning process to ensure maximum effectiveness and alignment across all areas of the Department within their Offices/Divisions and applicable sister agencies. Aids in the delivery of the pandemic performance management activities, including preparation for performance management strategy meetings, collaborating with Division staff pre- and post-strategy meetings, and aids in research efforts for the identification of best practices and opportunities for performance improvement. Travel throughout the State is required.
Manages accountability to action plans following Performance Management meetings: Manages accountability to action items identified by Executive Management Team (EMT) in Performance Management strategy meetings.
Metric Development: Manages and facilitates the State Fiscal Year (SFY) measurement development process in alignment with the Department’s Strategic Plan and Office priorities for Administrative Solutions and respective divisions, including Wildly Important Goal (WIG) development.
Reporting: Writes reports utilizing objective observations as well as being sensitive to the needs of the audience who consumes the product. Completes monthly, quarterly, and annual reports for the Governor’s office and for the Office of State Planning and Budgeting, including the CDHS SMART Act Performance Plan and WIGs.
Performance Management Strategy Celebrations: Manages celebrations for meeting metric goals and outcomes.
Strategic Plan Implementation. This position is delegated staff authority and is the content expert for the Department’s performance management activities for AS including the Divisions of Human Resources, Audit, Emergency Management, Legal, and Leadership & Organizational Development. The majority of support will be provided to Human Services. The Senior Executive Team and Executive Management Team relies on this position to facilitate the Department's strategic planning initiatives and how it relates to performance management activities for AS and their respective programs. This position is relied upon by the Department’s Leadership to provide strategic planning guidance, facilitation, and coordination for the strategic planning process to ensure maximum effectiveness and alignment across all areas of the Department within their Offices/Divisions and applicable sister agencies. Travel throughout the State is required.
Leads efforts for implementation of the CDHS Strategic Plan
Facilitates division-wide, office-wide, department-wide, and/or cross-department collaboration to achieve the goals of the strategic plan.
Participates in workgroups unique to AS to facilitate systems change in AS divisions
Liaison between the department's strategic planning work and how it relates to the performance management activities as it relates to the AS programs.
Coordinates major improvement strategies and associated actions to be included in the Department’s strategic planning process, the Department’s Performance Management Plan, and SMART Act (Governor’s priorities) Performance Plan
Creates clear documentation of the Department’s Performance Improvement strategies as it relates to strategic plan initiatives
Conducts data analysis to inform strategic planning and decision making
Creates and monitors implementation plans. Checks-in regularly with Office and Division staff to ensure progress is made and/or determines if assistance is needed.
Collaborates with the Leadership for strategic planning implementation alignment
Coordinates the strategic planning processes with other Department processes, such as budget development. Ensure strategic decisions are aligned with budget and finance and that strategic planning aligns and complements the annual budget cycle.
Participates in the Alignment meeting to discuss current and future initiatives, Office dynamics, and potential strategies.
Assists with the budget item request process throughout the year.
Escalates departmental risks through the appropriate performance management session
Leads and supports efforts related to the implementation of CDHS’s Strategic Plan.
Process Improvement.Develop process improvement methodology for all improvement, policy related and strategy projects. Work closely with the Performance Management Division and Division of Project Management ( DPM) team to figure out the best way to communicate changes via effective communication mechanisms utilizing change management best practices.
Implement continuous improvement best practices for the Department. Utilize metrics to analyze departmental project trends and assist clients in minimizing waste, increasing customer satisfaction, creating early active adaptation to change and reducing resistance.
Collaborate with cross functional project teams to develop, and appropriately execute process improvement strategies, including conducting swim lane mapping, RACI matrix, root cause analysis and process analysis. Review departmental goals and provide input on Department-wide strategic plans that align CDHS projects with the overall departmental vision and goals. Recommend changes to the work unit’s standard work and processes for optimal program efficiency.
Support DPM and PMD’s best practices, training, templates and tools as well as various other resources. Proactively provide customers with helpful performance management and process improvement resources, templates and tools.
Facilitate meetings and engage participants to keep everyone on track to meet the objectives.
Other Duties as Assigned.
Meeting logistics: This position is responsible for ensuring that the Department’s Performance Management meetings run smoothly for the Executive Management Team.
Serve as backup: Being available to other analysts and divisions to help. Being available to cover for other analysts in the event of vacations, sick leave, and FMLA; preparing documents, participating in meetings, etc.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Applicants must meet the minimum qualifications listed below to continue in the selection process for this position. Work experience must be specifically documented on your application. Do not use "see resume" or "see attached" statements on your application.
Minimum Qualifications
Experience:
- Seven (7) years of professional experience in an occupational field related to the work assigned to the position.
Substitutions:
- Bachelor's degree from an accredited institution in a field of study related to the work assignment.
And
Three (3) years of professional experience in an occupational field related to the work assigned to the position.
Conditions of Employment:
Standard Background ALL CDHS employees (non-direct contact): CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license).
Travel - Occasional in-state and out-of-state travel is required.
Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go tospb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.govunder Rules.
Supplemental Information
How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)
The Assessment Process
For additional recruiting questions, please contact araceli.diaz@state.co.us.
About Us:
If your goal is to build a career that makes a difference, consider joining the dedicated people of theColorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Planwww.copera.orgplus 401(k) and 457 plans
Medical and dental health plans
Employer supplementedHealth Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHubstate employee discount program
Employee Wellness program MotivateMe
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program. For more
information, go tohttps://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.
Our Values:
We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.
THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER
Toll Free Applicant Technical Support (https://cdhs.colorado.gov/information-for-job-applicants#technical-support)
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application
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02
The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.
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I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)
03
If you are a current or former State of Colorado employee, please list your employee number (starts with 997...) and/or the years that you were employed with the State:
04
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.
05
Are you a Veteran who qualifies for Veteran's Preference Points? (If yes, you must attach a copy of your DD-214 form)
Yes
No
06
Years of experience analyzing quantitative and qualitative data to inform decision-making?
< .99 year experience
1-1.99 years of experience
2-2.99 years of experience
3-4.99 years of experience
5+ years of experience
07
To ensure we are able to identify all of your relevant experience, please reference where this experience is listed in your application (Example: X years at ABC company).
08
Years of experience in developing, implementing, and/or monitoring strategic plan objectives and initiatives?
< .99 years of experience
1-1.99 years of experience
2-2.99 years of experience
3-4.99 years of experience
5+ years of experience
09
To ensure we are able to identify all of your relevant experience, please reference where this experience is listed in your application (Example: X years at ABC company).
10
Years of experience with locating and identifying discrepancies utilizing spreadsheets and other written communications?
< .99 years experience
1-1.99 years of experience
2-2.99 years of experience
3-4.99 years of experience
5+ years of experience
11
To ensure we are able to identify all of your relevant experience, please reference where this experience is listed in your application (Example: X years at ABC company).
12
Years of experience presenting data and key findings to an executive audience?
< .99 year experience
1-1.99 years of experience
2-2.99 years of experience
3-4.99 years of experience
5+ years of experience
13
To ensure we are able to identify all of your relevant experience, please reference where this experience is listed in your application (Example: X years at ABC company).
14
Years of experience in continuous quality improvement, including process improvement?
< .99 year experience
1-1.99 years of experience
2-2.99 years of experience
3-4.99 years of experience
5+ years of experience
15
To ensure we are able to identify all of your relevant experience, please reference where this experience is listed in your application (Example: X years at ABC company).
16
Years of experience managing projects?
< .99 year experience
1-1.99 years of experience
2-2.99 years of experience
3-4.99 years of experience
5+ years of experience
17
To ensure we are able to identify all of your relevant experience, please reference where this experience is listed in your application (Example: X years at ABC company).
18
Years of experience proactively identifying and addressing potential areas of risk?
< .99 year experience
1-1.99 years of experience
2-2.99 years of experience
3-4.99 years of experience
5+ years of experience
19
To ensure we are able to identify all of your relevant experience, please reference where this experience is listed in your application (Example: X years at ABC company).
20
Select all of the trainings or certifications you have completed (select all that apply)?
ADKAR or Change Management training or certification
The Four Disciplines of Execution (4DX) training or certification
Hoshin Kanri certification
Strategic Planning training
Lean/Process Improvement training or certification
Performance Improvement training or certification
None
21
Please describe your experience managing and/or implementing a performance management strategy, including creating key performance indicators, monitoring performance, analyzing quantitative and qualitative data, and implementing initiatives to improve performance? What was the result? (Your answer should be approximately 5 to 10 sentences).
Required Question
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