Position : Service Delivery Coordinator

Location : Manapakkam, Chennai, IND-TN

Service Delivery Coordinator – CBTS-I

Job Description:

Greeting from CBTS India

Service Delivery Coordinator (SDC) will act as the focal point for the management and performance of diverse tasks and workloads associated with CBTS’s service delivery manager function. The SDC will support work efforts of the entire service delivery team through fulfillment of various administrative assignments and repeating tasks.

Essential Functions:

• Coordinate the scheduling of all support calls, project resources and administrative meetings between clients and company personnel

• Work closely with SDMs in ensuring delivery of services as defined in client contracts

• Assists the Service Delivery Managers with KPI reporting and adherence

• Tracks open items/issues on dashboards, and follows up as required

• Manages administrative efforts around internal processes to assist SDM and Team

• Supplements Transition to Operations tasks as directed

• Assumes additional technical and non-technical responsibilities as needed

• Ad hoc report generation & arrangement of standard reporting packages

• Preparation of materials for specific weekly/monthly customer engagements

• Daily review of ServiceNow Incident and Request queue, work with internal IT operations teams and ensure tickets are addressed in a timely manner

• Understands and manages daily process activities required by organization

• Ability to interact effectively with internal IT Ops team while understanding cultural differences

Education

Bachelors degree in Computer Science or other related discipline

• 4 to 6 years of professional experience

• Data Analytics training & proficiency with excel

• Project Management training (Optional)

Special Knowledge, Skills, and Abilities

• Strong organization skills and ability to effectively multitask

• Has previously worked with tools such as ServiceNow and Sales Force

• Understands IT managed services and matrix reporting

• Technical background in Infrastructure services, including but not limited to servers, disaster recovery, networking, etc.

• Solid analytical skills and record-keeping

• Microsoft Office proficiency – document and process creation skills

• Self-motivated with the ability to adapt to changing priorities

• High potential individual with a diverse skill set

• Demonstrated success working independently and efficiently

• Demonstrated ability to interact comfortably with both technical and business oriented professionals

• Proven English communication skills including speaking, writing and presentation

• ITIL V3/V4 foundation, a plus

To be based out of Chennai and required to be in office.

Supervisory Responsibilities

No Supervisory Responsibility

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.