Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Job Overview We are looking for a Senior Communications Manager to lead our reputation and issues management for consumer protection perception and programs. You are a savvy proactive PR expert and issues communications professional who can develop messaging and build relationships with media. You have a proactive reactive mentality, manage strategy and tactics for issues, and use trend-spotting and collaboration to build smart, strategic plans to address repetitive issues over the long term. You'll lead and implement external proactive and reactive storytelling and messaging on consumer protection, privacy and AI. Some topics are quick-turn and others take some time. In all cases the Communications Manager will drive research and fact-finding, make recommendations that align with T-Mobile's brand and philosophies, and then have great execution and follow-through. This isn't your run of the mill PR job. This is your role if: you are ready for the unexpected; you are inquisitive, collaborative, nimble and open-minded; you think big but roll your sleeves up; you're not just batting down what's in front of you - you're a hundred paces in front of it; you're an expert at simplifying; you get why every word matters; you know how to write a narrative and pitch media; you know why it's important to answer your phone in the middle of the night; and you're nimble, able to adjust on a dime and unphased if your morning to-do list changes. Job Responsibilities: Build, lead and communicate proactive campaigns with news, created and evergreen moments that build T-Mobile's reputation in subject areas Write and edit a variety of materials including plans, messages, narratives, press releases, pitches, talking points, speaking abstracts, presentations and more Land earned media stories Drive media engagement, pick up the phone, go on background or correct a story Identify and mitigate issues - from monitoring, triage and response, and post-mortem Proactively identify and leverage trends and newsjack what's coming Draft compelling and essential messaging Handle unexpected and complex topics Work with our social, social care, go-to-market and marketing teams Seek, find and implement new tools, best practices or ideas to improve processes Set, act upon, track, meet and measure goals, results, important metrics and budget You'll be part of an issues comms team -- which means you're ok working non-traditional hours and being on-call during nights/weekends/holidays on a rotating schedule to handle and call out inquiries and issues Support day-to-day media management, including routing, flagging and daily reporting Be in the office a minimum of three days a week during normal working hours, subject to needs of team and business; responsibilities subject to change Some travel as needed Qualifications: Bachelor's Degree and 10+ years of experience in communications, social, leading and implementing proactive and reactive/issues communications and external communications strategy, all at a PR/marketing agency or fast-paced corporate comms/PR team Strong media relationships and experience Understanding of consumer technology and wireless technologies (or a very fast learner!) Security experience a plus Demonstrated strong organizational skills Strong communication skills, both verbal and written with a knack for storytelling Strong understanding of social media's impact on media relatio