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Unilever Associate Customer Supply Chain Manager - CPFR in Toronto, Ontario

Background & Purpose of the Job

The Associate Customer Service Manager will lead a team that collaborates closely with customers to drive efficiencies and drive a demand driven supply chain. 

The team’s critical activities include monitoring forecast, store instocks, network inventory position, item launches, promotional activity, item discontinuations, and order patterns to provide recommendations on replenishment strategies and estimate monthly shipment volume.

The CPFR team is the expert on the customer’s system to drive continuous improvement and close gaps in service level metrics. The role requires the management of customer’s replenishment at SKU level using analytical and negotiation skills with both Unilever and customer’s information.

You will lead the development of action plans to improve Unilever performance as measured by the customers, adapt and implement UL Supply Chain best practices that apply for specific customer needs, lead initiatives to improve forecasting accuracy and ordering methodologies as well as logistics cost to serve. 

Specific Responsibilities:

  • Lead a team of four CPFR Analysts 

  • Build close relationships with customer contacts to help drive network and operational efficiencies

  • Act as Customer’s Supply Chain Expert and utilize information to build strong relationship and rapport with internal Customer Development (sales) team and Supply Chain Planning team.

  • Develop action plans to improve mutual KPI results with customer, issue resolution, and on-shelf availability. 

  • Analyze customer scorecard metrics for gaps vs. Unilever KPI’s of similar metrics. Recommend action steps to mitigate ongoing issues or substandard results. 

  • Support team to data mine customer information into databases for tracking and compiling Unilever performance results. Gain full understanding of customer supply chain processes, directives operations & terminology. 

  • Evaluate the customer’s supply chain to ensure that the customer benefits from a mutually integrated supply chain with Unilever. 

*Challenges *

  • Evaluating trade-off of time, cost and service to satisfy both Unilever and its customers. 

  • Must see “big picture” in solving complex issues so that results could allow Unilever to leverage initiatives with other customers. 

  • Participate in the execution (either pilot or full roll-out) of new programs. 

  • Continual change via customer initiatives that could counterbalance Unilever SC directives. 

  • Evaluating the cost & complexity of customized services with the improvement in service to top customer & potential revenue enhancements. 

What You’ll Need to Succeed

  • Undergraduate Degree

  • Experience: 3-5 years of relevant Customer Supply Chain/Supply Chain Planning/Sales experience 

  • SAP knowledge an asset 

  • Bilingual French is an asset (but not required)

  • Influence and Relationship Management: Manage on-going relationships to deliver value to the business. 

  • Creative thinking. Ability to think “outside the box” and create processes and ways of working.

  • Strategic Influencing: This position requires exceptional communication skills across multiple functions, work levels and geographies 

  • Building Talent and Teams: Constantly challenging self to improve, building aligned, cohesive teams that pull in the same direction to win

  • Consumer and Customer Focus: Bringing the voice of the customer and consumer into the business

  • Team Commitment: Work in a team frame of mind, soliciting inputs from those outside the ‘formal’ team, resulting in an expanded team environment.

  • Position requires visiting the customer’s office 1-2 times per week

What We Can Offer You

Culture for Growth at https://www.unilever.com/about/who-we-are/our-vision/ | Top Notch Employee Health & Well Being Benefits at https://drive.google.com/file/d/0BzuVqApc7i-tR2YxazMxNkpPZVU/view | Every Voice Matters at https://www.unilever.com/sustainable-living/the-sustainable-living-plan/enhancing-livelihoods/opportunities-for-women/upholding-diversity/ | Global Reach at https://www.unilever.com/brands/ | Life at Unilever at https://www.linkedin.com/company-beta/1248/life/ | Careers with Purpose at https://www.unilever.com/sustainable-living/transformational-change/ | World Class Career Development Programs at https://www.unilever.com/careers/graduates/uflp/ | Check Out Our Space at https://www.themuse.com/companies/unilever/office | Focus On Sustainability at https://www.unilever.com/sustainable-living/transformational-change/


Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at 1-855-239-5459 or NAAccommodations@unilever.com at mailto:NAAccommodations@unliever.com < mailto:NAAccommodations@unilever.com at mailto:NAAccommodations@unliever.com > . Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au 1-855-239-5459 ou NAAccommodations@unilever.com at mailto:NAAccommodations@unliever.com < mailto:NAAccommodations@unilever.com at mailto:NAAccommodations@unliever.com >. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.

We are one of the world’s largest consumer goods companies with amazing brands, dynamic people and a sustainable vision. We meet everyday needs for nutrition, hygiene and personal care with brands that help people feel good, look good and get more out of life. If you are ambitious, keen to learn and want lo lead, you have come to the right place. Explore our website and apply to be part of a company with more than 400 brands used by over two billion people everyday. ​

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